Policy Version: Expanded Template
Returns, Warranty & Claims Policy
Nisso Dekalo Ltd “Seller”
“Site / Services”
“RMA Required”
1) Scope & Who We Are
This Returns, Warranty & Claims Policy (“Policy”) applies to purchases from
Nisso Dekalo Ltd – Parts & Avionics Supplier (“Seller”, “we”, “us”) made through our website,
by email/phone/RFQ, or via purchase order, unless a separate written agreement expressly states otherwise.
This Policy forms part of our Terms & Conditions. In case of conflict, the specific written quotation / pro forma invoice /
PO acknowledgment (if any) will prevail for the relevant transaction, to the extent permitted by applicable law.
2) Contact & RMA Requirement
We stand behind every product we sell. If we made an error, we will correct it promptly.
Do not ship any return without prior authorization.
Returns Department (RMA Required):
Shipments received without an RMA may be refused, returned at sender’s expense, or held pending identification.
3) Time Limits (Important)
- Standard returns (non-defective): Eligible items may be returned for refund within 30 days of delivery, subject to this Policy and an issued RMA.
- Shortage / shipping error / transit damage: Must be reported in writing within 48 hours of delivery (photos and packaging evidence may be required).
- DOA (Dead on Arrival): Notify us immediately and no later than 7 days from delivery (unless mandatory law requires otherwise).
- After 30 days: Returns are generally not accepted; issues may be handled under applicable warranty procedures.
4) Return Eligibility (General Rule)
To be eligible for return/refund (non-defective return), the item must be:
- New, unused, untested, and uninstalled (unless expressly authorized otherwise in writing).
- In original manufacturer packaging, with no writing, labels, markings, tape, or damage on the OEM box.
- Complete with all accessories, manuals, inserts, and included items.
- Returned with all traceability / airworthiness documents provided (e.g., FAA 8130-3, EASA Form 1, C of C, test sheets, as applicable).
Packaging rule: Return items must be placed in a separate outer shipping carton. Do not place shipping labels directly on the OEM box.
5) Items Not Eligible for Return (No-Return Categories)
Due to aviation traceability, safety and regulatory requirements, returns are not accepted (except where mandatory law requires otherwise) for:
- PMA / TSO / STC / AML / certification-linked items that have been opened, used, powered, tested, programmed, installed, attempted installation, or otherwise handled in a way that affects traceability or resale condition.
- Shelf-life / life-limited / safety items (including, without limitation): ELT batteries, survival equipment, life vests/rafts, pyrotechnics (where applicable), oxygen components, or any item with an expiry date or controlled storage requirements.
- Special Order / Non-cancelable / Non-returnable items, including on-demand sourcing, drop-ship items, and non-stocking products.
- Software, licenses, activation keys, subscriptions, downloads, or items that have been activated or registered.
- Serialized items where serial numbers have been recorded/registered or packaging/document integrity is compromised.
- Items returned incomplete, missing documentation, or with altered labels/markings/damaged packaging.
6) Restocking Fees & Deductions
If a return is approved and the item is not defective, a restocking fee of up to 25% may apply, especially where
re-inspection, verification, re-handling, or documentation reconciliation is required.
We may also deduct outbound shipping (including “free shipping” promotions), payment processing costs (where permitted),
and any costs incurred due to incomplete/non-compliant returns, as well as duties/taxes/customs fees paid on your behalf (if applicable).
7) Return Shipping, Risk of Loss & Insurance
- Unless the return is due to our error or a confirmed defect covered by warranty, the customer is responsible for return freight charges and compliance with shipping requirements.
- Risk of loss or damage in return transit remains with the customer until received and accepted by Seller.
- We recommend trackable shipping and appropriate insurance. COD returns are not accepted.
- We do not reimburse air freight return charges on replacement units unless explicitly agreed in writing.
8) Refund Method & Timing
If your return is approved, refunds are issued to the original payment method (where possible) after the item is received,
inspected, and accepted. Timing may vary based on verification, traceability checks, and banking/processor timelines.
9) Exchanges & Replacements
If an item is confirmed defective and eligible (and returned with an RMA), we may, at our option and subject to applicable law:
(a) replace with the same item, (b) repair, (c) facilitate manufacturer repair/replacement, or (d) refund if replacement is not available.
Advance replacement is not guaranteed unless expressly approved in writing and may require a deposit/hold.
10) Warranty (New vs. Reconditioned)
10.1 New Equipment — Manufacturer Warranty Only
- All new equipment is covered solely by the original manufacturer’s warranty against defects in workmanship and materials.
- Unless explicitly stated in a signed written agreement, Seller provides no separate warranty for new goods.
- Manufacturer warranty decisions (repair/replace/credit) are at the manufacturer’s discretion and may require proof of purchase, serial verification, compliant installation, and adherence to manuals.
10.2 Reconditioned Equipment — Limited Seller Warranty
- Seller provides a limited three (3) month warranty for parts and labor on reconditioned equipment only.
- This warranty applies only to the original purchasing customer and begins on the ship date.
- Claims require an RMA, invoice copy, and defect description; repairs must be performed by Seller unless approved otherwise in writing.
- Exclusions include misuse, improper installation, incorrect wiring, unauthorized modification, tampering, environmental damage, or operation outside specifications.
11) What Is Not Covered (Common Exclusions)
- Normal wear and tear, cosmetic wear, consumables, shelf-life degradation.
- Improper application, incorrect fitment, or compatibility issues not verified prior to purchase.
- Installation/integration errors or workmanship by third parties.
- Damage due to power surges, EMI/ESD, lightning, water, fire, impact, corrosion, or mishandling.
- Software configuration issues caused by third parties or unauthorized changes.
- Aircraft downtime, loss of use, AOG costs, lost profits, or consequential damages.
12) Aviation Application & Regulatory Responsibility
IT IS THE CUSTOMER’S RESPONSIBILITY to verify proper application, eligibility, and regulatory compatibility
for installation on an aircraft, including applicable approvals/requirements (e.g., FAA/EASA/ICAO/CAAI, STC/AML/TSO/ETSO,
maintenance program requirements, and installation by an approved/certified organization where required).
Any technical support provided by Seller is general in nature and does not replace independent verification and work performed by certified professionals.
13) Export Controls, Sanctions & Refusal of Service
Certain products and technical data may be subject to export control laws and sanctions regimes (U.S., EU, Israel).
Seller may request end-user statements, documentation, and may refuse, cancel, or hold orders where compliance is uncertain.
14) Claims Procedure (RMA)
To obtain an RMA, we typically require:
- Name, email address, and daytime telephone number
- Invoice / order number
- Date you received your order
- Product being returned (part number + serial number, if applicable)
- Reason for return / defect description
- Supporting evidence (photos, packaging, logs/diagnostics when relevant)
15) Carrier Damage — Immediate Action Required
DAMAGED SHIPMENTS MUST BE REPORTED TO THE DELIVERY CARRIER IMMEDIATELY.
Keep all packaging materials and take clear photos, as carrier inspections may require original packaging.
16) Mandatory Consumer Rights
Nothing in this Policy is intended to limit any non-waivable statutory consumer rights that may apply depending on your status
(consumer vs. business), jurisdiction, and delivery location. Where mandatory law applies, we will comply with it.
17) Limitation of Liability
To the fullest extent permitted by law, Seller is not liable for indirect, incidental, special, consequential, or punitive damages
(including AOG/downtime, loss of business, or loss of profits). Seller’s total liability for any claim related to a product is limited
to the amount actually paid for that product (excluding shipping/taxes), unless mandatory law requires otherwise.
18) Policy Updates
We may update this Policy from time to time. The version posted on our site at the time of your order generally applies, unless mandatory law requires otherwise.
Questions / RMA Requests: