Parts, documents & AOG
AOG request checklist: the details that help urgent aircraft-parts enquiries
Prepare an AOG enquiry with exact unit details, aircraft location, required timing, documentation and a reachable contact. Includes a printable checklist.
Ask about this requirementThe quick answer
An effective AOG request states what is needed, where it is needed and by when, with a contact who can answer follow-up questions. Put the exact P/N, quantity and aircraft location near the start. If identification is incomplete, say so and attach accessible photographs. Call the local team and submit the written details through the AOG enquiry link; availability and timing are confirmed for each request.
Identify→2
Compare→3
Confirm
Separate the required item from the fault
State whether you need a known replacement, technical identification, repair coordination or an exchange option. Include model, full P/N, S/N when relevant and a concise description of the issue as observed. Preserve the distinction between an observed message and an engineering diagnosis. Do not perform additional tests, reset faults or change configuration merely to complete a sourcing enquiry.
Make the deadline usable
Give the airport or delivery location and an actual required date and time with time zone. Distinguish the time by which a quotation is needed from the time by which the item must arrive. Let the team know whether partial supply, repair, exchange or a separately approved alternative may be considered. Freight, export/import requirements and receiving arrangements can affect the achievable schedule.
Keep one clear written reference
Attach the parts list, readable identification photos and any requested release or traceability requirements. Identify the person authorised to review an offer and the person reachable for technical clarification. After submission, use the request reference for updates rather than submitting the same requirement repeatedly. An enquiry is not an order; work, supply and shipment follow a confirmed offer and the agreed process.
What to compare
| Include | Example format | Why it helps |
|---|---|---|
| Identity | Manufacturer / model / full P/N / quantity | Avoids a family-level search |
| Location | Airport or receiving address | Defines the supply destination |
| Timing | Required date + time + time zone | Separates urgency from an actionable deadline |
| Contact | Name + callback number + email | Enables prompt clarification |
Your enquiry checklist
0 / 6 checked
Common mistakes to avoid
- Writing only “urgent” without a destination or date
- Requesting an alternative without identifying the original
- Treating an enquiry acknowledgment as a supply commitment
Related products and services
Common questions
Does AOG mean stock or response time is guaranteed?
No. The team confirms availability, service eligibility and timing for the specific requirement before making a commitment.
Can I submit without an exact P/N?
Yes. Mark identification as incomplete and send the model, photographs and aircraft context so the unit can be clarified.
Sources and further reading
Ask about this requirement
Your topic is carried into the enquiry. No account or payment details are needed.
Ask about this requirementService & AOG in Israel